Refund & Returns Policy

Last Updated: September 30, 2026

All Smelly Roll products are made to order. Because each item is produced specifically for your order, all sales are final and we do not accept returns or exchanges.

Please carefully review your order, including product, size, color, and shipping information, before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Include your order number and clear photos showing the issue. Once reviewed, we will work with you to provide an appropriate replacement or resolution.

Wrong Size or Change of Mind

We do not accept returns, exchanges, or refunds for incorrect sizes ordered, change of mind, or buyer’s remorse. Please review the product’s sizing information before placing your order.

Lost or Missing Orders

If your order appears to be lost in transit or has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

Order Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be canceled or changed once it has been submitted.

Contact

For questions or problems with an order, please contact:

Smelly Roll
smellyroll.com
Email: orders@smellyroll.com